Sunday, April 17, 2011

Best Practices for Responding to Reviews

Webinars is a fantastic way to learn. It is much more fun than just reading.
That is why today I suggest you spend 35-45 minutes of your time on following this interesting webinar about responding to guest reviews.

Best Practices for Responding to Reviews

Guest reviews are extremely important in the age of Social Media and Web 2.0. They tell us about what is good, and what we should improve. The last are probably the most important for the hotel owners and they show the flaws and problems that one can improve. To learn more, follow the webinar.

The famous Daniel Edward Craig is the guest expert and he talks about:

- what reviews should be answered
- how to answer the reviews
- when to answer the reviews

Interesting cases are presented and revised. You can also download the PDF version.

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